An Engineering Products Manufacturer Boosts Performance with SAP AMS
24-Jan-2024
Manufacturing
This company is a leading global manufacturer of high-precision fasteners and technical springs, operating mainly from India. Known for its strong commitment to quality, the company serves a wide range of industries worldwide, including Renewable Energy, Industrial sectors, and Mobility. Headquartered in Mumbai, India, and with a strategic office in Frankfurt, Germany, they operate in 25 countries. Major clients like John Deere, ABB, Alstom, and Vestas benefit from the company’s dedication to delivering top-quality products and services, establishing it as a reliable and trusted global partner.
However, facing a challenge in user familiarity with implemented processes, the company has opted to leverage SAP Application Management Services (AMS) to address this issue.
The documentation and management of change control procedures are insufficient, leading to confusion in handling changes.
Users lack a clear understanding of the implemented processes, hindering efficient workflow.
During client refreshment, data loss is observed, raising the risk of information gaps and errors.
The production environment lacks master customer data, impacting the completeness and accuracy of records.
Difficulty is experienced in seamlessly integrating new data into existing systems, causing operational disruptions.
There is an ongoing need for user education and awareness programs to address these issues and enhance system proficiency.
Implementing and supporting ECC 6.0, EHP 8.0 (On-Premise) for various modules: FICO, SD, MM, PP, QM, PM, ABAP, and BASIS.
Addressing and resolving an average of 250-300 support tickets per month across the implemented systems.
Ensuring improved functionality and performance through the upgrade, meeting business requirements.
Providing continuous Application Management Services (AMS) support to sustain optimal system operations.
Decrease in deployment time accelerates solution implementation, reducing time-to-market for business solutions.
Boost operational efficiency, making processes more responsive and streamlined.
Reduction in TCO results in substantial cost savings, contributing to improved financial performance.
The team proved to be full of technical experts that quickened the deployment process of both new technologies. Their versatile project management system allowed them to nimbly address issues and feedback as it popped up. Their industry experience made them stand out from other vendors.
The team always generates exceptional results that are thoroughly tested and delivered fit for purpose. They are communicative, dedicated, and knowledgeable about their technical area, offering excellent solutions and consultancy to move the projects forward.
Accely’s extensive experience helped expedite this bug-free project. Although perhaps somewhat short-staffed, the team’s general confidence, keen communication, and SAP expertise made this collaboration a successful one.
The upgrades Accely has performed have dramatically improved the efficiency of the enterprise system and set the project up for success. Highly responsive and accessible, they addressed issues immediately, while their timeliness helped keep the project on track.
The team has produced high-quality results without missing any timelines. Accely was fully transparent and easily maintained continuity between projects. The VAT updated platform currently has 250 operational users. Their exceptional results garnered trust for additional projects.
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