Accely Arabia has Passed the SAP Partner COE Readiness Audit

It fills us with immense pride to announce that Accely has enhanced its firmness as an SAP consulting company by passing the SAP Partner COE Readiness Audit.

This service is meant to help the SAP PartnerEdge Sell Partner (hence, the “Partner”) evaluate their compliance with the terms and conditions of the VAR Delivered Support Specific before offering support to potential clients.

The maintenance instructions include information on the parts needed to assemble a typical support center infrastructure and the procedures that the VAR Partner and/or SAP must follow to supply and complete different support-related tasks.

What It Means to Pass Partner COE Readiness Audit?

Partners must create procedures for different support activities, such as escalation handling, incident management, support process monitoring, complaints, and reporting.

This also considers the standardization of crucial tasks like support introduction and onboarding, which help clients better understand and appreciate the deliverables and capabilities from both SAP and the Partner. It is necessary to have procedures to guarantee that clients are ready for maintenance services.

Here’s everything that was audited as a part of our SAP Managed Services:

People Competencies

Full-time support personnel availability, familiarity with SAP and VAR Partner support procedures and deliverables, obtained certifications related to the product.

Support Processes

Support process monitoring and reporting, process accountability, well-defined and recorded support procedures and processes, onboarding, and support introduction activities.

Infrastructure

Tools and the Incident Management System SAP Solution Manager, Help Line, Distance Communication.

With Accely Arabia passing another readiness audit, we look forward to providing seamless SAP Support to all our present and future partners. Together, we strive to continue innovating operations for different businesses worldwide with our world-class SAP Solutions.

We’re ready to transform your business and take it to the next scale, are you?

Let’s make a difference together. Contact us to know more!