Riyadh-based Paint Manufacturer Leverages Raapyd Field Service Management

Riyadh’s leading paint manufacturers, specializing in producing and exporting high-quality paints, joined hands with Accely. The move comes to revamp their service operations and improve revenue while focusing on better customer service.

The manufacturer is one of the leading businesses, with nearly 40+ years of operational excellence. The company specializes in producing, manufacturing, and exporting sustainable, high-quality paints worldwide.

However, the problem with such an extensive scale of their operations resulted in a massive setback. The organization could not streamline its field operations, resulting in friction in sales and decreased customer satisfaction. This is where Accely stepped in as their digital transformation partner and played a major role in turning things around.

Accely’s Plan of Action

As a manufacturing unit, the business had multiple touchpoints that were required to be assessed adequately. Our team researched, screened, and analyzed to develop the ideal solution for their operations. We integrated Raapyd’s Field Service Management to help the organization streamline operations.

With FSM as a core tech for their operations, the organization was able to:

• Boost Field Productivity: The solution enabled the business partner to improve their field productivity by effectively staging and screening operations. 

• Streamline Job Scheduling: Access to real-time data allowed the manufacturer to streamline their job and schedule it for better opportunities.
• Enhance Customer Communication: Improved customer connection enabled better customer services and higher retention.

What’s more? Our field service management software also improved the organization’s decision-making and retail management. The implementation enabled the organization to increase revenue by 23% in Q3 2024.

Witness Positive Changes in Your Operations

Embrace the change a robust customer management solution can bring to your business. With Accely, you can tap into better operations and higher revenue.

Interested in learning more? Know more about out our innovative solutions at info@accely.com