Construction Company in Saudi Arabia leverages SAP Customer Experience

Accely has earned its name around continually connecting and exploring its possibilities with potential future businesses. This time, it led the team to Saudi Arabia. Our latest customer acquisition is a giant in manufacturing a wide range of low, medium, and high voltage electrical construction solutions, EPC solutions for renewable and conventional power plants, design engineering, and allied engineering services, among other products and utilities.

The manufacturer has spent years in the industry, expanding its reach across the Middle East, Asia, Africa, and Europe. However, even after wide industry exposure with multiple operations running across the world, the manufacturer and solutions provider was facing a backlash with its overall customer experience.

The electrical giant had created a gap between sales and improved customer satisfaction, which impacted its overall revenue and operations. This is where the manufacturing giant looked forward to Accely for its SAP Customer Experience implementation. A CX module overlooking their operations was an add-on to the manufacturer as they didn’t have to allocate dedicated resources to their operations.

A few months into the successful collaboration with SAP Implementation Partner, the CX solution allowed them to leverage streamlined operations and a better customer experience overall.

With its revived operations and improvised customer experience, the manufacturing giant now looks forward to Accely for all its business needs.