Leading Healthcare Company Enhances Communication with SAP C4C

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Overview

Since 2009, this prominent healthcare company has quickly become one of the biggest and most impactful names in healthcare solutions in the Middle East. Headquartered in Dubai, with offices in India and Australia, they have a global approach to providing top-notch medical products, equipment, and training to healthcare professionals. The company supplies high-quality medical equipment from the best manufacturers worldwide.

However, the company was unable to gain comprehensive visibility into customer interactions. Hence, they decided to opt for SAP C4C to understand customer needs and preferences.

Industry

Life Sciences & Healthcare

Region

United Arab Emirates

company size

500+ employees

Business challenges

  • The current IT landscape is intricate with various interconnected systems and processes.
  • Difficulty in mapping business scenarios due to limited visibility and reporting tools.
  • Lack of comprehensive reporting and dashboard capabilities hinders clear insights.
  • Complicated bill of entry procedures for tracking services and data on installed assets.
  • Multiple quotation formats with diverse schemas and discounts pose challenges.
  • Challenges in tracking services for sub-components and transferring assets between customers and locations.

Innovative solutions

Being a trusted SAP Gold Partner, Accely has transformed various industries with its innovative solutions. Since every business is different, our experts are aware that every industry requires an individual approach to satisfy client and business goals. With our comprehensive approach and tailored solutions, you can lead your company towards a holistic transformation.

Our expertise, global presence, and relentless dedication can be revolutionary for modern enterprises.

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We Deploy

SAP C4C for efficient customer relationship management.

We Tailor

The system to meet specific business needs in the UAE and KSA.

We Ensure

Optimal performance and addressing any issues promptly.

We Enhance

Enhancing business processes through SAP C4C for sustainable growth.

Customer Stories

Business impact

Real-time Integrated Data

Swift reporting with accurate, real-time data across the organization.

Efficient Sales & Marketing

Streamlined operations from quotes to orders, ensuring consistent branding.

Automated Processes

Improved efficiency and reduced manual effort through increased automation.

Inventory Risk Reduction

Identify unproductive products for less inventory and optimize resources.

Consistent Branding

Uniform and cohesive brand image through streamlined processes.

Agile Decision-Making

Utilize real-time data for prompt, informed decisions.

Impact that matters

25%

Decrease in the Total Cost of Ownership, leading to cost savings and improved financial performance.

35%

Decrease in deployment time, expediting the implementation of business solutions.

70%

Increase in operational speed, resulting in enhanced efficiency and productivity.

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