Leading Steel Construction Company Enhances Customer Service With SAP C4C

SAP CX and CRM
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Overview

Established in 2006, this company has evolved into a prominent supplier of structural steel buildings within the region. They provide a comprehensive steel construction package that encompasses everything from detailing to on-site assembly, along with maintenance and post-sales support, all conveniently accessible in one place. Their steel products and services find application across a spectrum of building types, including commercial, industrial, and residential structures.

Industry

Engineering & construction

Region

United Arab Emirates

company size

5,000+ employees

Business challenges

  • Consolidating intricate processes from diverse teams and locations into a single ERP system.
  • Ensuring access to real-time operational and cost data across job sites for improved project control.
  • Providing modern, mobile HR tools for comprehensive employee lifecycle management.
  • Streamlining a complex planning process that required extensive coordination, resulting in delays.
  • Unifying diverse processes executed across different geographical locations.
  • Enhancing the efficiency of long-term planning through improved coordination and data accessibility.

Innovative solutions

Being a trusted SAP Gold Partner, Accely has transformed various industries with its innovative solutions. Since every business is different, our experts are aware that every industry requires an individual approach to satisfy client and business goals. With our comprehensive approach and tailored solutions, you can lead your company towards a holistic transformation.

Our expertise, global presence, and relentless dedication can be revolutionary for modern enterprises.

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We Implemented

A wide range of SAP solutions, covering S/4HANA Cloud, SuccessFactors, SAP Analytics, and Sales & Service Cloud.

We Established

Annual Maintenance Support for all SAP modules to ensure reliability and ongoing improvements.

We Utilized

SAP Analytics for enhanced data-driven decision-making.

We Improved

customer interactions with SAP Sales & Service Cloud, emphasizing customer satisfaction.

Customer Stories

Business impact

360-degree project insight

For better cash flow management and profitability analysis.

Cloud-based HCM solution

Leveraged a versatile cloud-based HCM solution for dynamic HR challenges.

Improved coordination

Streamlined sales team tracking on accounts for improved coordination.

Seamless onboarding

Gain clearer insights into project status, enabling proactive management.

Enhanced Performance

Enhanced performance management and Collaboration for a culture of excellence.

Streamlined HR operations

Ensuring data accuracy with a comprehensive HR system.

Impact that matters

36%

Reduction in deployment time, expediting the implementation process.

40%

TCO reduction, resulting in significant cost savings and improved finances.

50%

Increase in operational speed, boosting overall efficiency and responsiveness.

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