What is SAP Service Cloud?
SAP Service Cloud is a Customer Relationship Management (CRM) tool that helps B2B organizations provide excellent customer service to their customers. Through SAP Service Cloud, Service Agents are able to provide a consistent, positive, and efficient customer experience in order to manage incoming customer engagements, resolve issues, and deliver on customer expectations.
Long-lasting customers can be maintained with the modern and digitized end-to-end services. SAP Service Cloud can guide you to re-frame and completely transform your customer services. Familiarize your customers to your niche product journey through different channels. Allow your workforce to gain easy access to the needful information and provide your employees with real-time insights so that they frame an effective plan of action.
Overview of SAP Service Cloud
Today, by the time your sales rep approaches an audience, they have already decided which brand to buy. The delay in approach can be a bit costly since you may start losing out your customers.
It is time to opt for a digitized solution that can help you to define and reach customers before they approach you. SAP Service Cloud helps you to enhance engagement with your diverse customer base effectively.
Highlights of the SAP Service Cloud
Customer Satisfaction
Your customers can contact you using the channel that works best for them, and submit their inquiry quickly.
Machine Learning
Integrated machine learning continuously analyzes your service processes and automatically proposes solutions for new tickets. This is proven to speed up ticket processing.
Self Services
Your customers find answers to their questions in a portal and can contact your service employees easily.
Analytics
The SAP Service Cloud analyzes processes in real time so you can continuously improve your performance.
Field Service Deployment
With the SAP Service Cloud, you not only have a consistent overview of your service agreements, you can also plan and carry out your on-site visits.
What Can SAP Service Cloud Offer You?
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Assured Compliance With The Advanced Data Protection
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Reduced Business Costs And Improved Use Of Resources
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Relevant Information Management
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Increased Number Of Satisfied Customers & Customer Relations
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Combining And Knowledge Management
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Encourage Employees
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Optimal Usability And Mobility
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Improved Solution Rates
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Self-Service Portal
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Uplift ROI
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360-Degree Analysis And Reporting
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Introducing Upselling And Cross-Selling Opportunities
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Easy And Smooth Connectivity With The Central SAP
Prominent Features of SAP Service Cloud
Service Ticket Intelligence
Auto-analysis and categorization of emails and social media channels can help businesses to communicate with customers efficiently. Optimal use of time and resources resulting in content customers.
IoT Services
IoT technology helps to integrate your current business process with the modern system. It provides you proper and updated data along with deep insights required for your business.
Timely Maintenance
Automated maintenance and support helps to discard problems with connected devices. This helps you to reduce maintenance and servicing costs. All this can be achieved with the latest design and an efficient process.
SAP Asset Intelligence
SAP Asset Intelligence Network can help you to connect and share information with service providers, manufacturers, and plant operators. You can utilize a single platform for this that is cloud.
Resource Management
SAP Service Cloud offers you a crowd service solution. You can set custom-built platforms for specific searches. Combine skills and qualifications to provide the best services.
Customer Loyalty
Improved and comprehensive customer services result in an increased customer satisfaction. With an interactive and a unified platform, you create more loyal customers. This SAP solution offers you an opportunity to set a new benchmark and exceed customer expectations.
A 360 Degree Service Solution For All Your Business Operations
Epic Service Instants
Offer elite omnichannel services with rapid problem-solving capabilities.
- Maintain quality services through a single interface for your vast customer base
- AI-based solutions and intelligent ticketing is the way to faster solutions
- Provide accurate and required data, resources, and tools to your team for speedy work
- Improve outcomes with the use of the advanced technologies and rapid resolution of tickets
Field Service Instants
Make flawless field service moments.
- Choose skilled and experienced personnel for a particular task
- Implement rapid solutions with AI-support scheduling
- Modern tools enable improve enhanced employee engagement
- Managers acquire clear visibility of business activities
Develop niche experience via self-experience
Possess the potential to provide exceptional services to your customers.
- With conversational SAP AI-solution resolve customer queries rapidly
- Provision of a secured medium with easy QR code scanning and appointment bookings
- Share relevant and quality information with enhanced search capabilities
- Utilize creative and branded self-service websites so that content is accessible at anytime and anywhere via the cloud platform
