A leading cement manufacturer in the United Arab Emirates has successfully implemented SAP Application Management Services (AMS), marking a strategic move toward optimizing its enterprise operations and accelerating digital transformation.
Implementing SAP managed services will provide the company with end-to-end application support, proactive monitoring, and continuous system enhancements, allowing the business to focus more on core operations while ensuring high system availability and performance.
Providing Efficient SAP Support Services
The company faced several operational and technical challenges that impacted efficiency and growth. The company relied heavily on a fragmented, in-house SAP support service structure, which led to delayed issue resolution, inconsistent system performance, and reactive maintenance practices.
Our Strategic Approach
The importance of SAP AMS support as a driving force for organizational resilience and process improvement is further supported by this advancement.
In-depth system assessment: Conducted a thorough evaluation of the client’s existing SAP environment to identify technical gaps, support challenges, and process inefficiencies. This laid the foundation for a tailored AMS roadmap.
Customized AMS transition plan: Designed a phased AMS implementation strategy to ensure minimal disruption to business operations, aligning timelines with the client’s critical production and finance cycles.
Centralized support framework: Accely introduced a centralized ticketing and support system, ensuring faster issue resolution, improved visibility, and streamlined communication between users and support teams.
Integration of proactive monitoring: Implemented automated monitoring tools, alert systems, and root-cause analysis processes for preventive maintenance and performance optimization.
By combining deep industry expertise, cutting-edge tools, and a customer-centric approach, Accely enabled the company to overcome critical challenges, reduce downtime, and focus on its core business with greater agility and confidence. This partnership stands as a testament to Accely’s commitment to driving intelligent enterprise transformation across the region.
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