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What is SAP Customer Experience (CX)?
SAP CX is a suite of integrated solutions designed to manage customer interactions across marketing, sales, commerce, and service, enhancing engagement and loyalty.
Deliver personalized and innovative e-commerce experiences to engage customers and drive conversions.
Automate and execute impactful marketing campaigns, ensuring scalability for global audiences.
Accelerate issue resolution processes, boosting customer satisfaction and fostering loyalty.
Streamline and optimize sales workflows, enabling your sales team to prioritize customer relationships.
SAP CX offerings for your business requirements
SAP CX streamlines customer experiences, enhances personalization, and drives growth with tailored business solutions.
E-commerce (SAP Commerce Cloud)
Transform your online store seamlessly using SAP commerce cloud, a vital part of SAP CX Suite.
Build innovative e-commerce experiences tailored to customer needs with SAP CX solutions.
Integrate seamless shopping journeys to enhance engagement and boost conversions using SAP commerce cloud.
Leverage data-driven insights from the SAP CRM system to personalize customer interactions.
Drive growth with scalable, future-ready solutions like SAP CX suite and SAP commerce cloud.
Customer Data (SAP Customer Data Platform)
Unlock the potential of customer insights with SAP customer data platform, essential to SAP Customer Experience.
Centralize and manage customer data for actionable insights with SAP CX solutions efficiently.
Enhance customer trust using robust data privacy features in SAP CRM modules effectively.
Personalize customer interactions leveraging unified profiles powered by the comprehensive SAP CX suite.
Drive customer loyalty with intelligent segmentation enabled through the advanced SAP CRM system.
Marketing (SAP Emarsys Customer Engagement)
Boost engagement with advanced marketing automation using SAP Emarsys, part of the SAP CX suite.
Automate campaigns with global scalability and precision using SAP Emarsys customer engagement.
Personalize marketing strategies effectively with AI-driven insights provided by the robust SAP CRM modules.
Enhance ROI by aligning marketing campaigns closely with customer behavior using SAP CX Solutions.
Integrate marketing efforts across multiple channels for a cohesive strategy through SAP Customer Experience tools.
Customer Service (SAP Service Cloud)
Deliver exceptional service with SAP Service Cloud, an integral component of SAP CX solutions.
Enhance response times and customer satisfaction utilizing SAP service cloud’s efficient support features.
Streamline support processes with robust capabilities of SAP CRM system for optimal efficiency.
Elevate customer loyalty through proactive service strategies powered by SAP CX suite’s tools.
Leverage AI to predict operational issues and provide effective resolutions with SAP CX solutions.
Sales Automation (SAP Sales Cloud)
Simplify sales operations and focus on customers with SAP Sales Cloud, a key in SAP CX suite.
Automate lead management, track customer interactions, and optimize sales funnels using SAP CRM modules.
Drive sales efficiency by leveraging AI-driven predictive analytics integrated into the SAP CRM framework.
Enhance team collaboration and productivity with integrated tools embedded within the SAP CRM System.
Close deals faster with actionable insights from SAP Customer Experience and robust SAP CX solutions.
Artificial Intelligence
Empower your business with Artificial Intelligence, embedded across the SAP CX suite for smarter decision-making.
Automate repetitive tasks and optimize processes using Artificial Intelligence within the SAP CX solutions.
Personalize customer experiences using AI-driven insights from SAP CRM modules for enhanced engagement.
Enhance decision-making with predictive analytics powered by Artificial Intelligence in SAP CRM system.
Scale innovation and agility with Artificial Intelligence integrated into the SAP Customer Experience framework.
Making difference with SAP CX and CRM solutions
6%–100%
increase in sales conversion rates observed by businesses using SAP Customer Experience solutions, enabling impactful engagement and optimized customer journeys.
55%
reduction in customer churn achieved by organizations implementing SAP CX solutions, enhancing retention through personalized strategies and effective communication.
90%
improvement in sales team productivity through SAP CX solutions, leveraging streamlined processes and enhanced access to actionable customer data.
6%–100%
increase in sales conversion rates observed by businesses using SAP Customer Experience solutions, enabling impactful engagement and optimized customer journeys.
55%
reduction in customer churn achieved by organizations implementing SAP CX solutions, enhancing retention through personalized strategies and effective communication.
90%
improvement in sales team productivity through SAP CX solutions, leveraging streamlined processes and enhanced access to actionable customer data.
Elevate your customer engagement with Accely’s SAP Customer Experience and CRM solutions. Harness integrated tools to centralize customer data, personalize interactions, and drive loyalty, ensuring sustainable business growth.
Role of SAP CX in industrial operations
SAP Customer Experience (CX) solutions play a pivotal role in transforming industrial operations across various sectors by enhancing customer engagement and driving growth.
Key benefits of SAP CX and CRM system
Implementing SAP CX and CRM systems enhances customer engagement, streamlines operations, and drives growth.
End-to-End Consulting
Receive comprehensive guidance throughout your SAP CX and CRM journey, ensuring tailored solutions.
Customer Experience Strategy
Develop strategies focused on delivering exceptional customer experiences, leveraging SAP CX tools effectively.
Implementation
Ensure seamless integration of SAP CX and CRM systems, minimizing disruptions and accelerating value.
Integration
Achieve unified data flow by connecting SAP CX, CRM, and other enterprise systems seamlessly.
Expertise and Best Practices
Utilize industry-specific expertise and proven practices to optimize SAP CX and CRM utilization.
24×7 Support
Access round-the-clock support services, ensuring continuous system performance and minimal downtime.
Customer stories
Frequently asked questions
What is CRM? +
CRM stands for customer relationship management, focusing on strategies and technologies to manage customer data, improve service, enhance retention, and drive sales growth throughout the customer lifecycle.
What is customer experience (CX)? +
Customer experience encompasses customer perceptions of interactions with a company, aiming for seamless, positive engagement across marketing, sales, service, and support throughout the customer journey.
What is hybris? +
Hybris, acquired by SAP, specialized in e-commerce and product content management, now integrated into SAP’s Customer Experience portfolio to enhance commerce, marketing, sales, and service capabilities.
What is Gigya? +
Gigya, an SAP-acquired platform, manages customer profiles, preferences, and consent, enabling businesses to build secure, compliant digital relationships with customers while adhering to data protection regulations.
How can SAP’s CRM and CX solutions benefit my business? +
SAP’s CRM and CX tools enhance customer relationship management, enabling seamless interactions, fostering loyalty, improving satisfaction, and increasing revenue through integrated, multichannel customer engagement solutions.
Elevate your business with Accely’s SAP CX and CRM solutions
Trusted by leading businesses worldwide, Accely solutions foster agility, efficiency, and sustainable growth with proven strategies and seamless integration.
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