Manufacturing
An Engineering Products Manufacturer Boosts Performance with SAP AMS
Overview
This company is a leading global manufacturer of high-precision fasteners and technical springs, operating mainly from India. Known for its strong commitment to quality, the company serves a wide range of industries worldwide, including Renewable Energy, Industrial sectors, and Mobility. Headquartered in Mumbai, India, and with a strategic office in Frankfurt, Germany, they operate in 25 countries. Major clients benefit from the company’s dedication to delivering top-quality products and services, establishing it as a reliable and trusted global partner.
However, facing a challenge in user familiarity with implemented processes, the company has opted to leverage SAP Application Management Services (AMS) to address this issue.
Industry
Manufacturing
Region
India
India
1,000+ employees
Business challenges
- The documentation and management of change control procedures are insufficient, leading to confusion in handling changes.
- Users lack a clear understanding of the implemented processes, hindering efficient workflow.
- During client refreshment, data loss is observed, raising the risk of information gaps and errors.
- The production environment lacks master customer data, impacting the completeness and accuracy of records.
- Difficulty is experienced in seamlessly integrating new data into existing systems, causing operational disruptions.
- There is an ongoing need for user education and awareness programs to address these issues and enhance system proficiency.
Innovative solutions
Being a trusted SAP Gold Partner, Accely has transformed various industries with its innovative solutions. Since every business is different, our experts are aware that every industry requires an individual approach to satisfy client and business goals. With our comprehensive approach and tailored solutions, you can lead your company towards a holistic transformation.
Our expertise, global presence, and relentless dedication can be revolutionary for modern enterprises.
We Implemented
ECC 6.0, EHP 8.0 (On-Premise) for various modules: FICO, SD, MM, PP, QM, PM, ABAP, and BASIS.
We Addressed
To resolve an average of 250-300 support tickets per month across the implemented systems.
We Ensured
Improved functionality and performance through the upgrade, meeting business requirements.
We Provided
Continuous Application Management Services (AMS) support to sustain optimal system operations.
Business impact
Efficient accounting processes
Streamlined financial and managerial accounting processes for smoother operations.
Organized information
Developed module-wise stories to create a structured understanding of processes and functionalities.
Agile problem resolution
Swiftly addressed day-to-day tasks, including bug fixes and patches, minimizing disruptions to business processes.
Improved productivity
Enhanced efficiency in managing routine tasks, contributing to overall productivity.
Reduced downtime
Proactively handled potential disruptions, minimizing downtime in business operations.
Enhanced user experience
Through knowledge sessions and streamlined processes aimed at improving the overall user experience.
Impact that matters
40%
Decrease in deployment time accelerates solution implementation, reducing time-to-market for business solutions.
55%
Reduction in TCO results in substantial cost savings, contributing to improved financial performance.
60%
Boost operational efficiency, making processes more responsive and streamlined.