An Insurance Company Leverages SAP C4C to Improve Customer Retention
12-Nov-2023
Insurance
Since its establishment, this insurance company has consistently broadened its portfolio, offering a comprehensive array of insurance products and services that strictly adhere to Islamic Sharia principles. This unconventional approach to insurance remains unwavering in its alignment with Islamic values. The company is dedicated to delivering inventive and Sharia-compliant insurance solutions to its clientele, with the aspiration of becoming the foremost insurance provider in the region.
However, despite its ongoing commitment and dedication, the company faced significant challenges in managing its operations without a robust Customer Relationship Management (CRM) system.
Ensuring convenient access and retrieval of customer data while adhering to data compliance regulations to meet customer information requests.
Implementing strategies to optimize data storage costs and efficiently utilizing data tiering capabilities to manage a rapidly increasing data volume.
Establishing a foundation for future innovation through the development of online/offline platforms for product offerings, enhancing customer engagement.
Prioritizing rapid response times for each customer inquiry and grievance resolution, especially in the compliance department, to ensure regulatory adherence.
Maintaining strict adherence to data compliance regulations throughout all customer data processes and interactions.
Streamlining data management processes to achieve cost-efficiency while handling substantial data growth.
Aligning operations with a customer-centric focus, improving customer satisfaction through efficient data access and speedy grievance resolution.
Implement SAP S/4HANA 1909 (On-Premise) with modules including FICO, SD, MM, and C4C sales for enhanced business operations.
Integrate SAP Sales and Service Cloud with S4HANA and Premia (Insurance software) to streamline customer relationship management and service delivery.
Develop a mobile application for RE-FX to facilitate the tracking of the rental process, enhancing accessibility and efficiency.
Ensure annual maintenance support for all SAP modules, ensuring the continuous reliability and performance of the integrated system.
Reduction in deployment time, expediting the implementation process for business solutions.
Increase in operational speed, leading to improved efficiency and productivity.
Decrease in the Total Cost of Ownership, resulting in cost savings and improved financial performance.
The team proved to be full of technical experts that quickened the deployment process of both new technologies. Their versatile project management system allowed them to nimbly address issues and feedback as it popped up. Their industry experience made them stand out from other vendors.
The team always generates exceptional results that are thoroughly tested and delivered fit for purpose. They are communicative, dedicated, and knowledgeable about their technical area, offering excellent solutions and consultancy to move the projects forward.
Accely’s extensive experience helped expedite this bug-free project. Although perhaps somewhat short-staffed, the team’s general confidence, keen communication, and SAP expertise made this collaboration a successful one.
The upgrades Accely has performed have dramatically improved the efficiency of the enterprise system and set the project up for success. Highly responsive and accessible, they addressed issues immediately, while their timeliness helped keep the project on track.
The team has produced high-quality results without missing any timelines. Accely was fully transparent and easily maintained continuity between projects. The VAT updated platform currently has 250 operational users. Their exceptional results garnered trust for additional projects.
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