In 1980, the company started in the UAE with the goal of distributing HVAC utility products in the Middle East. Now, it’s a leading provider serving various industries in the MENA region, including HVAC, MEP, Civil Construction, Infrastructure, Aluminum, Glass, Marine, Commercial, Residential, and Industrial projects. The Group has grown its trading and customer base in GCC, India, Southeast Asia, the Americas, Australia, New Zealand, and Africa.

However, the company opted to integrate SAP AMS into its system to enhance its operational efficiency.

Business Challenges

Limited expertise in large migrations and planned technology among internal resources.

Absence of data traceability during client refreshment periods.

Lack of process documentation availability.

Suboptimal system performance, resulting in prolonged retrieval times for crucial business information.

Challenges with insufficient internal skills for large migrations and the planned technology.

Inadequate data traceability during client refreshment periods and a lack of available process documentation contribute to suboptimal system performance and delayed retrieval of critical business information.

Our Approach

Holistic AMS for SAP ECC 6.0, EHP 7.0 covering FICO, MM, SD, HR, BW/BO, PP, Fiori, BASIS, and ABAP.

Scalable support with a monthly ticket range of 150-175 for prompt issue resolution and system optimization.

Full-spectrum support across functional modules, technical components, and user experience enhancements.

Ongoing optimization to align your SAP system with evolving business needs and industry standards.

Customer Benefits

  • Streamlined processes helped minimize reliance on IT support, empowering users to navigate tasks independently.
  • Simplified procedures fostered greater user acceptance, making the system more accessible and user-friendly.
  • Implemented consistent and proven approaches across all projects, ensuring uniformity in project execution.
  • Introduced a unified project planning process that significantly boosted efficiency by eliminating redundancies.
  • Leaders were equipped with user-friendly dashboards, aiding in timely and accurate decision-making.
  • Provided leaders with the necessary tools to make on-time decisions, contributing to project success.
  • Empowered leaders to make accurate decisions from the start, minimizing the need for corrections.
  • Achieved a harmonious alignment of processes, contributing to a more cohesive and effective project environment.

Our Result

85%

Reduction in incident resolution time, streamlining operations, and ensuring faster response to critical issues.

75%

Increase in system performance, elevating operational efficiency and responsiveness across diverse business functions.

55%

Leading to substantial cost savings and contributing to enhanced overall financial performance.

Client Testimonials

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