Leading Healthcare Company Enhances Communication with SAP C4C
04-Jan-2024
INDUSTRIES
Since 2009, this prominent healthcare company has quickly become one of the biggest and most impactful names in healthcare solutions in the Middle East. Headquartered in Dubai, with offices in India and Australia, they have a global approach to providing top-notch medical products, equipment, and training to healthcare professionals. The company supplies high-quality medical equipment from the best manufacturers worldwide.
However, the company was unable to gain comprehensive visibility into customer interactions. Hence, they decided to opt for SAP C4C to understand customer needs and preferences.
Current IT landscape is intricate with various interconnected systems and processes.
Difficulty in mapping business scenarios due to limited visibility and reporting tools.
Lack of comprehensive reporting and dashboard capabilities hinders clear insights.
Complicated bill of entry procedures for tracking services and data on installed assets.
Multiple quotation formats with diverse schemas and discounts pose challenges.
Challenges in tracking services for sub-components and transferring assets between customers and locations.
Deploying SAP C4C for efficient customer relationship management.
Tailoring the system to meet specific business needs in the UAE and KSA.
Ensuring optimal performance and addressing any issues promptly.
Enhancing business processes through SAP C4C for sustainable growth.
Decrease in deployment time, expediting the implementation of business solutions.
Increase in operational speed, resulting in enhanced efficiency and productivity.
Decrease in the Total Cost of Ownership, leading to cost savings and improved financial performance.
The team proved to be full of technical experts that quickened the deployment process of both new technologies. Their versatile project management system allowed them to nimbly address issues and feedback as it popped up. Their industry experience made them stand out from other vendors.
The team always generates exceptional results that are thoroughly tested and delivered fit for purpose. They are communicative, dedicated, and knowledgeable about their technical area, offering excellent solutions and consultancy to move the projects forward.
Accely’s extensive experience helped expedite this bug-free project. Although perhaps somewhat short-staffed, the team’s general confidence, keen communication, and SAP expertise made this collaboration a successful one.
The upgrades Accely has performed have dramatically improved the efficiency of the enterprise system and set the project up for success. Highly responsive and accessible, they addressed issues immediately, while their timeliness helped keep the project on track.
The team has produced high-quality results without missing any timelines. Accely was fully transparent and easily maintained continuity between projects. The VAT updated platform currently has 250 operational users. Their exceptional results garnered trust for additional projects.
We’ve been growing businesses since 2001, let us do it for you!
Stay tuned with us on social networks!
Schedule a Consultation
Copyright © 2024 Accely Group. All Rights Reserved.
Please fill out the form and we will respond to you shortly
