An Insurance Company Leverages SAP C4C to Improve Customer Retention

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Overview

This company, specializing in the marketing of semi-finished metal products, excels in stocking structural steel and building materials. Positioned strategically, they have established themselves as a prominent importer, exporter, and stockist of structural steel products. Their notable presence extends to key markets in African countries, Iraq, Jordan, Egypt, and the broader Middle East region.

Yet, the company aimed to improve its HR processes by adopting a cloud-based system. After careful consideration, they found that SAP SuccessFactors was the most suitable choice, prompting them to proceed with its implementation.

Industry

Banking & Financial Services

Region

United Arab Emirates

company size

5,000+ employees

Business challenges

  • Linking strategic and bottom-up planning poses a key challenge, requiring a unified environment for seamless coordination.
  • The need for more accurate planning and improved collaboration is evident, emphasizing the importance of precise execution.
  • Multiple teams spread across different geographies executing complex processes must be brought onto a single core ERP system.
  • Establishing a uniform set of materials data with customers and suppliers is crucial to boost data quality.
  • Efficient execution is hindered by the complexity of planning processes, demanding a streamlined approach to overcome delays in long-term planning.
  • The planning process involves intricate coordination efforts, contributing to delays in long-term planning.

Innovative solutions

Being a trusted SAP Gold Partner, Accely has transformed various industries with its innovative solutions. Since every business is different, our experts are aware that every industry requires an individual approach to satisfy client and business goals. With our comprehensive approach and tailored solutions, you can lead your company towards a holistic transformation.

Our expertise, global presence, and relentless dedication can be revolutionary for modern enterprises.

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We Implemented

SuccessFactors and Human Resource & Payroll MSS/ESS (HR-PY) to optimize human resource functions.

We Upgraded

From SAP S/4HANA 1511 to the latest version, SAP S/4HANA 2021, ensuring the latest features and improvements.

We Applied

Application Management Services (AMS) to cover various SAP modules on-premise.

We Utilized

AMS for SAP S/4HANA 2021 to maintain efficient on-premise operations, offering support for diverse modules.

Customer Stories

Business impact

Strengthened data governance and compliance

providing greater control over critical information and data assets.

Useful and client-focused solutions

A greater emphasis on using insightful data to improve service and product offerings.

Integration of offline and online data sources

Expediting approvals and decision-making processes for various stakeholders.

Improved data accessibility

Enabling queries on both structured and unstructured data fosters a more versatile and insightful decision-making process.

Ensuring compliance

Reducing the risk of data-related problems by guaranteeing adherence to data laws and standards.

Operational efficiency

Collective improvement and a more informed approach to data-driven business strategies.

Impact that matters

45%

Decrease in the Total Cost of Ownership, resulting in cost savings and improved financial performance.

45%

Reduction in deployment time, expediting the implementation process for business solutions.

75%

Increase in operational speed, leading to improved efficiency and productivity.

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